Customer Service, The Art of Listening and Engagement Through Social Media

Autor Brian Solis
Año 2009
Idioma English
Páginas 32
+info http://www.briansolis.com

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Engaging with and empowering your customers as an extension of your marketing efforts isn’t new. However, in the era of Social Media, there are new tools and philosophies to more effectively listen and engage with customers and in turn, cultivate a more significant community, enhance your brand, build relationships, and hopefully create evangelists along the way.